Whatever happened to Bunning's Warehouse?
You know, that one stop shop for all your handyman needs. The ubiquitous store that once used an annoyingly familiar smiling old granny to con you in to coming on down and having a crack at doing some house extensions, painting the back room, building an outdoor patio or experimenting with a touch of landscaping in the backyard.
I used to love the place! I would visit Bunning's to buy a replacement bolt for my towel rack, and come home with an outdoor umbrella, a new garden hose, a DIY storage rack for the pantry, three planks of wood, a bunch of nails and grand dreams for building an artist's easel.
And I would also come home with good advice on how to go about it.
In the good old days, the average Bunning's staff member was like your very own uncle MacGyver. Friendly, helpful, and the jack of all trades around the home. Handy with electrical wiring, a genius plumber, master cabinetmaker and a whizz on the metal lathe. You could describe to them a seemingly insurmountable home dilemna, and in return they would give you an expert analysis followed by a detailed step-by-step approach to take home and use with confidence. After visiting Bunning's you would return home and nail it.
Literally.
These days Bunnings seem to be recruiting their floor staff from McDonald's. My mate Chris coined the term "to be Bunnings'd". It is an abbreviation for "to assume that a Bunning's employee might have some element of handyman knowledge, trust their advice, and later discover that the dimwit had no idea what the hell they were talking about".
Once upon a time, a question like "Do you have any kind of toilet roll holders that use a suction cap or adhesive rather than screw into the wall?" at Bunning's would be answered with a detailed breakdown of the various models available, advantages and disadvantages across the price spectrum, a description of how the product is installed and a few handy tips to keep in mind when going about the task. They even might try to sell you a tool that would assist the installation of the product that you probably didn't need, but you felt so good about the attention to detail you were getting that you didn't care and bought it anyway.
Yesterday, the response to this question was: "Dunno, mate. Whatever's on the shelf. I'm working in tiles today."
And then the vacant pimply young upstart continued chatting to his mate about their plans for the evening. I mean, the young people of today, what is the world coming to??
Goodness me, am I getting old?
Posted by mattymcg at June 15, 2004 09:11 AMNot that I like powderfinger much, but I think one of their songs has a line like "If you're paying peanuts, you'll get monkeys".
Or should that be elephants? Or bananas or something?
Anyway, just be glad you actually found a staff member... last time I went to a bunnings everyone seemed to be on the checkout, or at lunch or elsewhere...
Posted by: Ben at June 15, 2004 10:58 AMMcG - You're only as young as the wife you marry. Did I not tell you that?
Posted by: Kinki at June 15, 2004 06:44 PMTrue Kinki. You are as young as the woman you feel. If you are a bloke, that is.
Posted by: Hammy at June 16, 2004 09:13 AM"Lower prices are just the beginning......(of the lies)”
I am a builder and have many times been in their stores (for my convenience only) and have overheard advice (if you could call it that) given to customers that has been wrong. I have cut in a couple of times, as this makes me very angry and helps to relieve some of this anger, showing the staff up. (Maybe it will make them lift their game???)
Here are a few facts about Bunnings I would like to share:
Fact1: 2.4 m 55mm plaster cornice.
Bunnings price is over $12. same product from Boral (Not trade discount, Joe Schmo off the street) Under $4.
Fact 2: double power point (HPM 2000) from Bunnings attached to a card to hang up, about $23- $24. Exact product in a plastic bag from TLE Data and Electrical (Not trade discount, joe schmo off the street) Under $6.
“These examples are just the beginningE..”
Once I asked about the 10% price guarantee and produced a docket from Boral and they refused and said that this was a trade price.
MORE IMPORTANTLY:
Bunning is owned by Wesfarmers. Wesfarmers are the main old growth forest wood-chipping exporter in WA
www.wilderness.org.au/campaigns/corporate/bunnings/
AhhhEEEE. I feel better now.
Thanks, Chris
Thanks for sharing that Chris, I will be checking out Boral and TLE next time I need some stuff for home.
Posted by: mattymcg at August 6, 2004 08:38 AMBunnings, Bunnings, Bunnings, Ahh many times I have also overheard wrong advice given to many people, I have then gone up to the persons, and explained the correct product to buy.
I don't like to see people getting ripped off, but I love ripping off Bunnings when they have marked the products with the wrong price etc.
The 10% price match used to be easier, they did beat competitors by 10%, I have one particular incident at Bunnings Auburn, Gasweld had advertised a Ryobi Blower Vac for $389, Bunnings price was $525 (exactly same product). I ran Auburn to confirm the price and if they had it is stock, they replied yes and the price is $525.
Off I went after work to get my blower vac at 10 % less than $389 or so I thought. I picked on off the shelf and wen to the checkout, they scaned it and $525 come up, I pulled out the Gasweld catalogue and said they have it for $389, the response was Oh I will have to call them and confirm if this is the correct price, Well of course it was the correct price as it was in there catalogue which had 3 weeks left of the current prices.
Anyway the girl rang Gasweld at 5.05pm and thay had just turned their computers off, and supposidly could not check if this was correct ????, I assumed they could look in the current brochure, but I assumed wrog as this was too easy.
The Bunny girl told me they could not confirm the price and I would have to come back tomorrow or ring the supervisor as there was nobody here that could authorise the discount.
Incidently the guy on the other checkout knew mw ery well, as I always shop there and said hello, He said just give him the discount as the magazine shows the price, the Bunny girl refused to do this.
Anyway I rang the next day, and was told I would have to come into the shop and show them the brochure, I explained I already did this and they could not do the discount as they could not confirm the price, I offered to Fax them the catalogue to show them the price, as I explained if I turn up at 5.05 pm again then Gasweld would have turned their computer off and I would be in the same position again?.
Bunny girl 2 said she would ring Gasweld to confirm and call me straight back, at 10.00am hung up, I waited until 2.00pm and had not heard, I rang Auburn again and Got Bunny girl No 3, she hung up on me the first time as she was too busy talking about what she was going to do that night (sound familiar) I rang again and she said the girl I neede to speak to was busy on the phone, I said I will wait, I was then hung up on again !!!!, I rang back and weas told the girl I neede to speak to had gone home ( how convenient).
By this time I was really mad, and deterined to get this bloody vac if it was the last thing I did, I rang back and demanded to speak to the manager, they eventually put me through to someon that could understand something rather than what club you were going to that night, and they said you will have to come into the store and we will cnofirm it for you while you wait, I kindly explained again that this would not work then they asked ME to call Gasweld and ave them call Bunnigs and let them know what price they were selling the Blower Vac for, yeah right as if Gasweld are going to call bunings, how stupid.
I went ot the store that night and confronted the Manager and eventually got my 10% discount. whit much anguish, I think they do this to scare the averge joe blo away, as it is too difficult and they will pay the rediculious prices thay ask for the majority of their goods.
THis is only one problem I have had with there 10% price match, If they are not going to honour it then don't ofer the guarantee.
I notic now they stock shitty branded tools eg:GMC, and god knows what other no names they have, this is so they dont have to match the prices as nobody else stocks these obscure brands.
I disagree with them opening up these gigantic stores and closing down the smaller corner hardware stores, the jacking there prices up as there is no competiton for them.
Regards
Greg
Bunnings, Bunnings, Bunnings, Ahh many times I have also overheard wrong advice given to many people, I have then gone up to the persons, and explained the correct product to buy.
I don't like to see people getting ripped off, but I love ripping off Bunnings when they have marked the products with the wrong price etc.
The 10% price match used to be easier, they did beat competitors by 10%, I have one particular incident at Bunnings Auburn, Gasweld had advertised a Ryobi Blower Vac for $389, Bunnings price was $525 (exactly same product). I ran Auburn to confirm the price and if they had it is stock, they replied yes and the price is $525.
Off I went after work to get my blower vac at 10 % less than $389 or so I thought. I picked on off the shelf and wen to the checkout, they scaned it and $525 come up, I pulled out the Gasweld catalogue and said they have it for $389, the response was Oh I will have to call them and confirm if this is the correct price, Well of course it was the correct price as it was in there catalogue which had 3 weeks left of the current prices.
Anyway the girl rang Gasweld at 5.05pm and thay had just turned their computers off, and supposidly could not check if this was correct ????, I assumed they could look in the current brochure, but I assumed wrog as this was too easy.
The Bunny girl told me they could not confirm the price and I would have to come back tomorrow or ring the supervisor as there was nobody here that could authorise the discount.
Incidently the guy on the other checkout knew mw ery well, as I always shop there and said hello, He said just give him the discount as the magazine shows the price, the Bunny girl refused to do this.
Anyway I rang the next day, and was told I would have to come into the shop and show them the brochure, I explained I already did this and they could not do the discount as they could not confirm the price, I offered to Fax them the catalogue to show them the price, as I explained if I turn up at 5.05 pm again then Gasweld would have turned their computer off and I would be in the same position again?.
Bunny girl 2 said she would ring Gasweld to confirm and call me straight back, at 10.00am hung up, I waited until 2.00pm and had not heard, I rang Auburn again and Got Bunny girl No 3, she hung up on me the first time as she was too busy talking about what she was going to do that night (sound familiar) I rang again and she said the girl I neede to speak to was busy on the phone, I said I will wait, I was then hung up on again !!!!, I rang back and weas told the girl I neede to speak to had gone home ( how convenient).
By this time I was really mad, and deterined to get this bloody vac if it was the last thing I did, I rang back and demanded to speak to the manager, they eventually put me through to someon that could understand something rather than what club you were going to that night, and they said you will have to come into the store and we will cnofirm it for you while you wait, I kindly explained again that this would not work then they asked ME to call Gasweld and ave them call Bunnigs and let them know what price they were selling the Blower Vac for, yeah right as if Gasweld are going to call bunings, how stupid.
I went ot the store that night and confronted the Manager and eventually got my 10% discount. whit much anguish, I think they do this to scare the averge joe blo away, as it is too difficult and they will pay the rediculious prices thay ask for the majority of their goods.
THis is only one problem I have had with there 10% price match, If they are not going to honour it then don't ofer the guarantee.
I notic now they stock shitty branded tools eg:GMC, and god knows what other no names they have, this is so they dont have to match the prices as nobody else stocks these obscure brands.
I disagree with them opening up these gigantic stores and closing down the smaller corner hardware stores, the jacking there prices up as there is no competiton for them.
Regards
Greg